Products marked as non-returnable will not be accepted for return. Clothing - Manufacturing defect or colour fading: return accepted within 15 days of delivery. - Size issue: item must be returned within 2 days of delivery. - Any other issue: assessed on a case-by-case basis. The refund amount for an approved return is decided on a case-by-case basis. Return, Replacement & Guarantee Policy 1. Return & Replacement Policy We take utmost care to ensure that your order is properly packed and delivered in good condition. Damaged Product: If you receive a product that is damaged during delivery, please contact us with photographs/videos of the product and packaging. Upon verification, we will arrange a replacement at our cost. Incorrect Product: If you receive a product different from the one you ordered, please contact us within the specified return period. We will review the issue and arrange an appropriate replacement. Size Selection: Customers are requested to carefully check the size details before placing an order. If the correct size as ordered has been delivered, we will not be able to accept a return or replacement due to size preference or incorrect size selection by the customer. Products that have been used, altered, damaged after delivery, or modified by the customer may not be eligible for replacement. 2. Guarantee Policy for Imitation Jewellery For products where βGuaranteeβ is specifically mentioned in the product description, we provide a 3-month guarantee against gold-colour fading of the base jewellery product from the date of delivery. The guarantee does not cover damage caused by improper handling, usage, chemicals, perfumes, cosmetics, water, excessive moisture, or normal wear and tear. 3. Jewellery with Stones For jewellery products that are studded with stones: The 3-month guarantee applies only to the base jewellery product and gold-colour fading, where the product is specifically marked as having a guarantee. Stones are not covered under the guarantee. Stone-related issues such as stone falling, loosening, cracking, chipping, or discolouration are not covered under the guarantee. 4. How to Report an Issue For any damaged, incorrect, or guarantee-related issue, please contact us via whatsapp with your order number and clear photographs/videos of the product. Our team will review the issue and guide you through the next steps.